website legal policies

Privacy Policy

White-Glove PA (Slightly Unsupervised) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information across our website, services, and communications.

What We Collect
We may collect the following types of personal information:

• Full name, contact details, billing/shipping address

• Email address, phone number

• Purchase history and customer interaction data

• Analytics data (via cookies and tracking technologies)

• Any other information you provide directly or indirectly

Why We Collect It
We only collect, use, and disclose personal information to:

• Provide our products and services to you

• Communicate with you about your orders and inquiries

• Improve our offerings through feedback

• Send you marketing materials (if you’ve opted in)

• Meet our legal and regulatory obligations

Disclosure to Third Parties
We may disclose your personal information to:

• Payment processors and delivery partners

• IT service providers and data storage platforms

• Regulatory authorities when required by law

Cookies & Analytics Our site uses cookies and web beacons to enhance your browsing experience. You may adjust your browser settings to refuse cookies.

Access, Correction & Complaints You may request access to your personal data or correction of inaccuracies at any time. If you believe your privacy rights have been breached, contact us at help@white-glovepa.com and we’ll investigate your concern promptly.

Data Security We take reasonable steps to protect personal data from misuse, interference, or unauthorised access. However, transmission over the internet is not 100% secure and is at your own risk.

Updates to This Policy We may update this Privacy Policy periodically. The latest version will always be available on our website.

Terms & Conditions

By using our site or purchasing from Slightly Unsupervised by White-Glove PA, you agree to these Terms. Prices are in AUD and subject to change. Orders may be cancelled or refunded due to errors. All content is protected under intellectual property law. These terms are governed by the laws of Western Australia.

Returns & Refunds Policy

Effective Date: April 2025

At Slightly Unsupervised, we prioritize your satisfaction. Our returns and refunds policy is designed to be transparent and fair, ensuring compliance with the Australian Consumer Law (ACL).

1. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us within 14 days of delivery. We will offer:

• Replacement if available

• Refund to your original payment method if no replacement is available, or

• Store credit if preferred

To process your request, please provide your order number, a description of the issue, and photographic evidence. Contact: helps@white-glovepa.com

2. Change of Mind
We do not accept returns or offer refunds for change-of-mind purchases, including incorrect size, color, or design choices. As our products are made to order, please review all details carefully before purchasing. Sorry.

3. Return Process

• Contact us within 14 days of delivery

• Provide your order details and issue description

• Please await return instructions via email

Return Shipping

• For approved defective/damaged items, we cover return shipping

• For other cases, customers cover return shipping costs

4. Refunds
Once returned items are received and inspected:

• Refunds are issued within 5–7 business days

• Store credits are processed within 3 business days

5. Non-Returnable Items

• Gift cards

• Downloadable products

• Personalized/custom-made items

6. Missing Refunds
If your refund has not appeared:

• Check with your bank or credit provider

• Contact us for follow-up if unresolved

This policy is governed by the laws of Western Australia and the ACL. For assistance: help@white-glovepa.com

Shipping Policy

Orders ship Australia-wide via trusted couriers. Please allow 3–5 business days for processing. Tracking is provided via email once dispatched. Delays may occur during peak periods or due to external factors. International shipping may take longer to reach you.

Website Terms of Use

You agree not to copy or misuse any content from this site. All visuals, text, and characters (including ©Echo!) are protected. Misuse may result in restriction of access or legal recourse.

Complaints & Disputes

For any complaints or concerns, email help@white-glovepa.com. We aim to respond promptly. If unresolved, contact your state’s consumer affairs body.

Legal Jurisdiction

All disputes are governed by the laws of Western Australia and handled through its courts.

This document is current as of April 2025. For questions, email: help@white-glovepa.com